Shipping policy

Thank you for visiting and shopping at CardHive Services LTD (cardhive.cy). The following terms and conditions constitute our Shipping Policy.

Shipped safely in a Soft Penny Sleeve, Rigid Top-Loader, nestled inside a Bubble Mailer. Orders over 20 EUR include free tracking in Cyprus and across Mainland Europe.

1. Order Processing Time

All orders are processed within 1–3 business days.

  • Orders are not shipped or delivered on weekends or public holidays.
  • If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.
  • If there is a significant delay in the shipment of your order, we will contact you via email or telephone.

2. Shipping Rates & Delivery Estimates *

Shipping charges for your order will be calculated and displayed at checkout. We offer the following shipping options:

Domestic Shipping (Cyprus):

  • Akis Express (Pick-up at office): €6.50 | 1–2 business days
  • Free Domestic Shipping: Available for all local orders over €200.00 (includes free tracking).

International Shipping (Mainland Europe & Rest of the World):

  • Standard International Shipping (Mainland Europe): Free for orders over €200.00 (includes free tracking) | 7–14 business days
  • Standard International Shipping (Under €200.00): €6.50 | 7–14 business days
  • Express International Shipping: €6.50 | 3–5 business days


* Sometimes shipping takes a little longer due to courier delays or customs checks. Please note that fees for larger orders will be adjusted proportionally.

3. Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours. You can follow your package directly through the link provided in the email. Tracking is automatically included on all orders over €20.00.

4. Customs, Duties, and Taxes

CardHive Services LTD is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, VAT, etc.).

5. Damages and Lost Packages

If you receive your order damaged, or if your package is lost in transit, please contact us immediately so we can file a claim with the courier.

  • Please save all packaging materials and damaged goods before filing a claim.
  • Take clear photos of the damaged items and packaging to help us speed up the process.

6. Contact Information

If you have any questions about our shipping practices or need help tracking a package, please reach out to us: